The upcoming challenges in the management of multi-apartment buildings have been identified

President Shavkat Mirziyoyev reviewed the presentation of proposals to improve the management system of multi-apartment housing stock and ensure quality services to the population.

As noted, currently over 7.1 million people in the country live in more than 44 thousand apartment buildings. They are served by over 900 management service companies and more than 200 partnerships, while a self-government system has been introduced in 856 buildings.

In recent years, certain work has been carried out to improve apartment buildings and adjacent areas, repair common property, and modernize utility lines. As a result, the level and coverage of services provided to the population have increased.

However, the task of improving the quality of service by strengthening the sustainability and efficiency of management service companies, expanding the range of services provided and introducing modern management approaches remains urgent.

At the same time, the majority of management companies continue to operate primarily through mandatory contributions, and the number of entrepreneurs ready to invest in the development of this area remains limited. According to preliminary estimates of experts, in large cities and regional centers the amount of hidden income of management service companies is at least twice as high as officially reported income. The combination of these factors indicates the need to form a new model for managing the housing stock.

In this regard, it is proposed to introduce a cluster system for managing multi-apartment residential buildings in 2026–2030 in a number of cities and regions as a legal experiment.

As part of the experiment, an analysis of the condition of houses will be carried out with their subsequent division into “green”, “yellow” and “red” categories; it is also planned to form lots of at least 7 thousand apartments and develop five-year programs for their development. Lots and master plans will be approved by district councils, and management organizations will be selected by the owners by voting in the “Mening Uyim” system.

Minimum financial and organizational requirements will be established for management organizations, including the availability of their own funds, material and technical base and a 24-hour dispatch service. At the same time, opportunities will be created to generate additional income through the organization of household service centers, the construction of structures from lightweight structures and their long-term operation.

Mandatory contributions, as well as all additional income of management organizations received during the provision of services, will be taken into account exclusively through the “Mening Uyim” billing system. Failure to comply with this procedure when calculating contributions will be considered a violation of accounting and reporting rules.

Agreements for the lease or free use of common property are subject to mandatory registration with the tax authorities. In case of violation of the established procedure, the management organization is excluded from the electronic register. Initiating general meetings, holding discussions, making decisions, concluding agreements, providing reports, as well as filing and considering appeals - all these procedures will be fully implemented in the Mening Uyim information system.

If reports on the work done are not entered into the Mening Uyim system at the end of each quarter, the accrual of mandatory contributions for subsequent months is suspended until the information is entered and recalculation for this period will not be made. In addition, the Turar-Joy national information system will be gradually introduced, including data on the technical condition of apartment buildings, land plots, energy and water consumption.

A mandatory requirement for the acceptance of an apartment building into operation will be the issuance of a cadastral passport and its automatic display in the Turar-Joy system, as well as the transfer of installed solar panels to the authority management as common property. If these conditions are not met, the house will not be accepted for operation.

Another important aspect is the digitalization of the industry and the introduction of artificial intelligence technologies. The introduction of systems based on artificial intelligence is planned primarily in the dispatch services of management companies. This will increase the speed of processing requests and providing services.

It is proposed in 2026-2030, in continuation of institutional reforms in the field, to organize territorial inspections for control over the housing and communal services sector at khokimiyats, form their extra-budgetary funds and introduce the position of deputy khokim for housing and communal services.

The head of state instructed the responsible persons to quickly increase the investment attractiveness of the sector and create an economically sustainable, transparent and mutually beneficial system for both homeowners and management companies.