Uzbekistan is securing its place in the Global Hub for Technological Outsourcing

Today, Uzbekistan is gradually carving out its own niche in the global technology outsourcing market. In recent years, the sector has evolved from a predominantly domestic IT market into an export-oriented model encompassing software development, BPO, KPO, creative industries and professional services.

Today, scale of this transformation is reflected in the market's own dynamics. The volume of IT outsourcing services grew from $3.2 million in 2019 to $716.4 million in 2025. Over the same period, the number of IT companies increased from 369 to 3,400, while the volume of IT services provided reached $2.8 billion.

The most important change, however, extends beyond these figures. Uzbekistan's role in the international service delivery chain is itself changing, as the country gradually moves from performing individual technology-related tasks to hosting a broader range of corporate functions.

A young population is becoming a key advantage

The outsourcing industry depends directly on the ability to quickly build and scale teams. In this respect, demographics remain one of Uzbekistan's fundamental advantages.

The country's population stands at approximately 38 million, with around 60% under the age of 30. The working-age population is estimated at 21 million.

This demographic structure creates a substantial talent reserve for industries built on human capital. A young population alone, however, is not sufficient for outsourcing — a continuous pipeline of specialists with technical and language skills is also required.

More than 220 universities currently operate in Uzbekistan, 145 of which offer IT-related programs. Specialized IT universities graduate around 25,000 specialists annually. Language training is developing in parallel, with more than 350,000 people studying foreign languages each year. The country has around 500,000 IT specialists, ranging from full-stack and backend developers to experts in data engineering, DevOps and UI/UX.

It is precisely the combination of technical and language skills that is becoming particularly important for international outsourcing. While labor costs may be a key competitive factor at the initial stage of industry development, further growth requires the ability to assemble teams with diverse profiles and work with clients from multiple regions.

Uzbekistan's competitive advantage is therefore gradually shifting from simply offering affordable specialists toward the ability to scale qualified teams.

From software development to comprehensive outsourcing

Another change concerns the structure of the market itself.

Technology outsourcing in Uzbekistan is no longer limited to programming. The BPO segment is also expanding, covering customer support, data processing, and administrative and operational processes.

More than 540 companies and over 14,500 specialists currently operate in this segment. By comparison, BPO companies employed just 136 people in 2020.

This growth demonstrates the market's transition to the next level. International companies can now consider Uzbekistan not only as a source of developers but also as a platform for locating a range of internal functions.

KPO, a more specialized form of outsourcing requiring industry-specific expertise, is also developing. More than 300 companies operate in the logistics sector.

At the same time, the professional services market is expanding, covering accounting, auditing, recruitment, marketing, consulting and staffing and personnel placement.

This represents a fundamental change for the market. The more functions that can be localized within a single country, the greater the likelihood that a foreign company will gradually expand its presence — starting with a small support team and adding development, analytics, finance or other processes.

Exports become the key indicator of market maturity

North America currently accounts for 54% of exports by companies in the ecosystem, while the European Union and the United Kingdom account for a further 17%. The CIS and Asia-Pacific regions account for 22%, while the Middle East and North Africa account for approximately 7%.

The structure of exports also shows that the market is becoming more diversified. IT services account for 45% of exports, BPO and KPO for 35%, creative industries and GameDev for 13%, and SaaS for 7%.

The next stage of development should focus not so much on increasing the number of exporting companies as on increasing the complexity of the services themselves — moving from relatively standardized processes toward analytics, engineering solutions, product management and other higher value-added areas.

Foreign business becomes part of the local ecosystem

At the same time, the nature of international presence in the country is changing.

More than 4,000 companies currently operate within the IT Park Uzbekistan ecosystem, including over 1,100 companies with foreign capital. Companies from 75 countries are represented, and more than 56,000 jobs have been created.

For the development of the outsourcing industry, this indicator is no less important than export figures.

There is a fundamental difference between a foreign company that purchases services remotely and one that decides to establish its own team or operational center in the country. In the latter case, more long-term ties with the market are formed: the company hires employees, works with local contractors and gradually expands the scope of its operations.

Therefore, competition for international projects will take place not only among service providers but also among countries capable of offering the most straightforward path to entering the market.

Uzbekistan already has mechanisms in place for this purpose, including the soft landing framework and the Zero Risk program. These mechanisms cover office space, equipment, staff recruitment and initial operational support for companies.

Cost remains an advantage, but is no longer the main argument

Operating costs remain one of the factors influencing the choice of an outsourcing location. According to the data presented, potential cost savings in professional services in Uzbekistan can average up to 40% compared with Eastern Europe.

However, building a long-term strategy solely around cost differences is not sufficient.

As the market develops, greater importance is placed on intellectual property protection, personal data, commercial law, international payments, the ability to attract foreign specialists and the predictability of the business environment.

From this perspective, the establishment of Enterprise Uzbekistan represents a continued transition from supporting an individual sector toward creating a comprehensive infrastructure for international technology businesses. The special legal regime covers commercial and civil disputes, intellectual property, personal data, banking and government services, tax and customs matters, as well as regulatory sandboxes.

Uzbekistan has already established several of the conditions necessary to enter the global outsourcing market: a large pool of young talent, a growing IT sector, expanding BPO and KPO segments, exports to key international markets, and infrastructure to support the entry of foreign companies.

Further development, however, will be measured not only by the number of companies or specialists.

The key indicators of the next stage will include the average size of export contracts, the complexity of the functions performed, the number of large international teams established within the country, and the share of high value-added services.

It is precisely this shift from rapid quantitative growth toward more sophisticated exported services that can transform the current momentum into a sustainable position for Uzbekistan in the global technology outsourcing market.